Refund & Cancellation Policy
This policy explains how refunds, cancellations, and disputes are handled for services purchased from SOFTECIA LLC. It applies to all projects and retainer agreements booked through softecia.net or invoiced directly by our team.
1. Deposits
Project deposits (typically 50% of the total project price) reserve time on our schedule and cover initial discovery, planning, and design work. Deposits are non-refundable once work has commenced, except as described in Section 3.
2. Cancellations Before Work Begins
If a client cancels a project before any design or development work has started, the deposit will be refunded in full, less any payment processing fees already incurred.
3. Cancellations After Work Has Started
If a client cancels after work has begun, SOFTECIA will invoice for the value of work completed to date, calculated against the total project price. Any amount paid beyond the value of completed work will be refunded; any amount owed beyond what has been paid will be invoiced separately.
4. Final Payments
The final payment (typically the remaining 50%) is due upon delivery of the completed project and is non-refundable once the final deliverables have been provided and accepted by the client, except where SOFTECIA fails to deliver the agreed scope as defined in the Project Agreement.
5. Monthly Retainers & Subscriptions
Digital Growth Services and maintenance retainers are billed monthly in advance. Clients may cancel a retainer at any time with written notice; cancellation takes effect at the end of the current billing cycle, and no partial-month refunds are issued.
6. Quality Disputes
If a client believes delivered work does not meet the scope defined in the Project Agreement, they should notify SOFTECIA in writing within 7 days of delivery. We will review the concern and, where work genuinely falls outside the agreed scope, correct it at no additional charge or issue a partial refund proportional to the affected deliverable.
7. Non-Refundable Items
- Third-party costs already incurred on the client's behalf (domain names, licensed stock assets, app store fees, etc.)
- Work completed and delivered in line with the agreed scope
- Rush delivery fees, once work has begun
8. How Refunds Are Issued
Approved refunds are issued to the original payment method through our secure payment processor within 5–10 business days of approval. Processing times beyond this point are determined by the client's bank or card issuer.
9. Chargebacks
We ask clients to contact us directly at info@softecia.net before filing a chargeback with their bank or card provider — most concerns can be resolved faster this way, and it helps us continue offering flexible payment options to all clients.
10. Contact
For refund or cancellation requests, email info@softecia.net or call (720) 794-1705. Please include your invoice number or project name so we can locate your account quickly.